Right of withdrawal
As a consumer, you have a statutory right of withdrawal. According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity.
1. cancellation policy for deliveries of goods
2. model cancellation form - Download as PDF file
1. Cancellation policy for deliveries of goods
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, have taken possession of the goods.
To exercise your right of withdrawal, you must contact us
Am Studio 20d
Tel: +43/ (0)720 / 881 642
by means of a clear declaration (e.g. a letter sent by post). You can inform us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the enclosed sample cancellation form for this purpose, which is, however, not mandatory.
CAUTION: THE Cancellation address is not the return address for goods!
Our return address for cancelled or claimed orders is:
Please use this address, otherwise your deliveries cannot be processed.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Since we use a service provider for the processing of our returns, the processing can currently unfortunately take several weeks due to the process! We are working at full speed on a faster solution! Thank you for your understanding!
Consequences of cancellation
If you cancel this contract, we will refund to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the cancellation); If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
2. sample cancellation form
Download cancellation form as PDF file